General Complaints

How do file a complaint about a fence?

Contact the Code Enforcement Complaint line at (559) 713-4534.

How do I file a complaint about a car parked on someone’s lawn?

Contact the Code Enforcement Complaint line at (559) 713-4534.

How do I file a complaint about flooding in my neighborhood?

If there is no immediate danger to life or property, please call the Public Works Customer Service line at (559) 713-4428 during normal work hours to report the condition.  

If the situation is after hours and cannot wait until normal business hours, please call the Police Department non-emergency at (559) 734-8116.  If there is an emergency, call 911. 

How do I file a complaint about tree roots lifting up the sidewalk?

It is each property owner's responsibility to maintain the concrete improvements that are in the public right of way on their property (sidewalks, curb & gutter, drive approaches). 

If the tree causing the damage is in the public right of way and is being maintained by the City, the City may (at its discretion) remove the tree and repair the sidewalk.  Please call Public Works Customer Service at (559) 713-4428 to have the area evaluated to determine responsibility. 

If there is an immediate trip hazard present, the City will mitigate the hazard by grinding or asphalt ramping the affected area.

How do I make a complaint about a City employee?

Specific concerns about a City employee can be directed to the City Manager.

City Manager Leslie Caviglia can be reached by phone at 559-713-4332 or by email at [email protected].

I have a complaint about a street closure, who do I contact?

Please call the Public Works Customer Service line at 559-713-4428.

I have a complaint about an illegal addition on a home, who do I contact?

Contact the City's Building Safety Division by calling 559-713-4444.

I have a complaint about garbage cans left on the sidewalk, who do I contact?

Please call the Solid Waste Customer Care Center at 559-713-4499.

I have a complaint about potholes, who do I contact?

Please call the Public Works Customer Service line at 559-713-4428.  A work request will be generated to investigate your request.

I have a complaint on uncollected trash, who do I contact?

Please call the Customer Care Center at 559-713-4499.  The reason your trash was not picked up will be determined and if it was just simply missed every effort will be made to collect your trash as quickly as possible.  If there was a reason your trash was not picked up (contamination, blocked access, etc.), you will be required to correct the condition before your trash will be picked up, and additional fees may apply.

I have a question about City matters but I don't know who to talk to. Who should I call?

If none of the questions listed in our FAQ fit your question or concern, please contact City of Visalia Administration at 559-713-4300 and a staff person will help you determine which City Department can provide assistance.

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The drains/sewers in my street smell bad, who do I contact?

Please call the Public Works Customer Service line at 559-713-4428.  For after normal work hours (emergencies only), please call 559-738-2961

Who do I contact about a broken sidewalk?

Sidewalk, curb & gutter and drive approach improvements are provided for public safety within the public right of way on each property. It is each property owner's responsibility to maintain those improvements that are in the public right of way on their property.  

To report a broken sidewalk please call the Public Works Department at (559) 713-4428.  The City will evaluate the problem, and if there is an immediate trip hazard present, will take steps to mitigate the hazard by grinding or ramping the damaged area, and send a letter to the property owner advising them of the hazard.

Who do I contact to complain about speeding traffic in my neighborhood?

Call our Non-Emergency line (559) 734-8116

Who should I call to complain about barking dogs?

Contact Visalia Animal Services at (559) 713-4700.