FAQs

Why am I being charged a processing fee to pay with a credit card? Is this new?

Any citizen that chooses to pay with a credit card will be assessed a 2.8% processing fee. This has been our standard procedure with previous vendors (such as Fathom) and is not a fee that the City makes money from. It is a pass through fee that we are charged from the credit card companies and is passed through to credit card paying customers. This fee is charged anytime a credit/debit card is used for your utility payment, regardless of whether you pay in person, over the phone or online.