How to Ride

If you are new to riding buses, here are a few simple tips to make using Visalia Transit the most convenient for your travel needs.  

How Do I Know Which Bus Route I Need?

It is easy to find information on which bus route(s) you need to make your trip and when they travel:

• By phone, call the Greenline at (877) 404-6473 and a Greenline Representative can give you all the information you need to plan your transit trip - routes, schedules, fares... everything. They'll also be happy to mail you schedules and maps if you wish.
• You can track your bus online, by visiting the Visalia Bus Tracker and find the nearest bus or bus route.
• Download the 'Visalia Transit' app, available in the App Store and on Google Play.

How Do I Know Where the Bus Stops?

Every Visalia Transit bus stop has a sign. There are over 500 bus stops throughout Visalia, Goshen, Farmersville, and Exeter. Each stop had a sign telling you the bus that stops there. Once you know which route and stop you need, just look for the bus stop signs posted all along the route (usually every few blocks). If you find yourself at a stop that is not listed in the guide, you can estimate the time the bus will be there based on the previous stop's scheduled arrival time. 

How Do I Know When the Right Bus Comes Along?

Every bus has its route number at the top front of the bus and on the side window next to the front door. In addition, the sign will also tell you the destination of the bus so you'll be certain you're getting on the right bus.

How Do I Get a Bus To Stop for Me?

Be sure to be visible at the bus stop. As the bus you want approaches, face the bus and signal to the driver to stop by waving your hand. Sometimes several routes stop at the same location, so this helps the driver know that you want that bus and not some other.

Where Do I Sit?

To make yourself more comfortable, take a seat if one is available. Please be courteous. The seats at the front of every bus are for senior citizens and persons with disabilities. There are also flip seats at the middle for riders in wheelchairs. Please make these areas available for fellow passengers who are in wheelchairs.

If all the bus seats are occupied, move to the rear of the bus. You'll find poles throughout the bus to hold if you're standing. Hold small children securely.

How Do I Get Off the Bus?

If you aren't sure where your stop is located, just ask the driver to call it out for you. Our drivers will do their best to help you get to the stop closest to your destination.

Before the bus gets to your stop, pull the cord above the windows. This signals the driver to stop at the next stop.

Please exit the bus through the middle doors. This leaves the front area clear for people who are getting on the bus and helps keep the bus running smoothly and on schedule.

How Do I Pay My Fare?

If you're paying by cash, just put your fare into the fare box when you board. Our fare boxes accept cash ($1, $5, $10, $20 bills and coins). Please make certain you have the correct fare because our drivers and fare boxes do not make change. Also, to speed up boarding, have your fare ready before you get on. For more information on cash fares, go to our section on Fares.

What Do I Do If I Lose Something On the Bus?

Visalia Transit is not responsible for your lost or stolen property. It is your responsibility as a passenger to ensure you have gathered all your belongings before exiting the bus at your stop. Please give us a call the Greenline at (877) 404-6473 the day after you lost your property. The Greenline team will check to see if your item was was turned in when the bus returned at the end of the day.
We will keep found items for up to one week, before they are donated.

Can I Take My Bicycle On the Bus?

You bet! Our buses have racks on the front that can accommodate two bicycles. When the bus pulls up to your stop, just tell the driver you're securing your bike in the rack and the driver will wait. Then, board and pay your fare. When you get off, be sure to tell the driver you're taking your bike off.

Can The Bus Accommodate My Mobility Aids?

Certainly! Our buses are equipped with either a lift or a ramp to make it easy for persons using a wheelchair, walker or other mobility aid to board. The Courtesy Seating area at the middle of the bus has seats that lift up to accommodate riders in wheelchairs.

• It is recommended that all children be at least 7 years of age when riding without supervision.
• Please limit carry-on items to an appropriate size and number that can be easily handled. Fold strollers before boarding.
• Service animals are permitted on the buses. Please see Service Animal Memo here.
• Visalia Transit connects with Tulare InterModal Express, Tulare County Area Transit, Greyhound and KART (KART connects to the Amtrak station in Hanford, CA.)
• Visalia Transit accepts one free transfer from TCaT onto Visalia Transit Route 1 only. Transfers must be requested from the driver at Government Plaza and the Visalia Transit Center.