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Comments, compliments, and complaints

 

If you’d like to file a comment, compliment or complaint, you may submit it by phone, email, mail or in person. If you require assistance with filling the form, our staff can assist you. A complaint may be filed by the affected party or by a representative within 180 days after the date of the incident. The original complaint will be kept for one year and a summary of complaints for five years.

English Form
Spanish Form 

Here are the options for submitting a comment, compliment or complaint:

  • Email your form to [email protected]
  • Mail your form or submit it in person at the 1st floor lobby window to
    • 425 E Oak Avenue

      Visalia, CA 93291

  • By phone, please call 559-713-4100

If you have any questions, please email [email protected] or call Visalia Transit at 559-713-4100. A staff member will be available to answer your questions.

You have the option of filing a complaint directly to the Federal Transit Administration by mailing your complaint to:

FTA Office of Civil Rights

Attn: Complaint Team

East Building, 5th floor-TRC

1200 New Jersey Ave., SE

Washington, DC 20590

 

More information regarding the FTA complaint process is available on their website. Please click on the link below for more information:

https://www.transit.dot.gov/regulations-and-guidance/civil-rights-ada/fta-civil-rights-complaint-form

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