Reasonable Modification

Reasonable Modification Service Policy

It is Visalia Transit’s policy to make reasonable modifications to its policies, practices, or procedures when requested to do so by individuals with disabilities. Reasonable modifications must always be related to the individual’s disability.

Requests for accommodations will be considered on a case-by-case basis and may be denied for one or more of the following reasons:

1. Granting the request would fundamentally alter the nature of Visalia Transit’s services, programs or activities.
2. Granting the request would create a direct threat to the health or safety of others.
3. The individual with a disability is able to fully use the entity’s services, programs or activities for their intended purpose without the need of a modification.
4. Granting the request would cause undue financial or administrative burden. 

Examples of reasonable modification requests:

1.   A diabetic passenger or other passenger with another medical condition that has requested to eat or drink aboard a bus or in a transit facility in order to avoid adverse health problems.

2.   A passenger that cannot reach or insert a fare into the fare box due to their disability that has requested that the bus driver assist with the fare deposit (passenger must be prepared with pass in hand – we won’t take it out of their pocket/wallet, etc.).

Process for Reasonable Modification requests

Reasonable modification requests may be made in advance or at the time of the transportation service. However, Visalia Transit can better service the passenger when the request is made ahead of time. If the reasonable modification request is made at the time of service by directly asking the bus driver for accommodations, the bus driver may grant the request if the request meets the requirements of the Reasonable Modification Service Policy. A reasonable modification request made in advance can be submitted by completing a Visalia Transit reasonable modification request form. A reasonable modification request can be submitted through the following means:

·        Mail the form to:

Visalia Transit

425 E Oak Avenue, Suite 301

Visalia, CA 93291

Attention: ADA Coordinator

• You may also e-mail the form to Visalia Transit. Please contact Visalia Transit for further instructions.

·        By telephone: Call Visalia Transit at 559-713-4100

Please include the following:

1. Your name, address and contact information (telephone number and/or email address).
2. A detailed description of the modification request and why it’s necessary to use the transportation service.

Printable forms:

Reasonable Modification Request Form- English

Reasonable Modification Request Form- Spanish

The City of Visalia will make every effort to promptly respond to each request.