Utility Billing

Utility bills can be paid via: Drop box (west side entrance); mail to: PO Box 80268, City of Industry, CA 91716-8268; by phone: (559) 713-4499; electronically at https://covbill.visalia.city

Questions can be emailed to: [email protected]

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Your utility bill (for trash, sewer, groundwater and storm drain services) comes directly from the City of Visalia and payments will be made to the City.

We offer several payment options:

METHOD OF PAYMENT	HOW	WHERE	HOURS OF OPERATION
Online	Visa, MasterCard or ACH Bank	https://covbill.visalia.city	24/7
By Mail	Check or Money Order	PO Box 80268, City of Industry, CA 91716-8268
In Person	Cash, Check, Money Order, Visa and MasterCard	707 W Acequia Visalia, CA 93291	Mon-Thurs 7:30am-5pm Drop box 24 hours, 7 days a week
By Phone	Check, Visa, and MasterCard	559-713-4499	Mon-Thurs 7:30am-5pm Friday 7:30am-11:30am
Automatic Bank Withdraw (ACH)	Sign up in person or online	https://covbill.visalia.city 707 W Acequia Visalia, CA 93291	24/7 Mon-Thurs 7:30am-5pm
Please Note all Credit Card Payments will be assessed a Processing Fee of 2.8%

If you have any questions regarding your City Utility Bill, please call the City of Visalia Utility Billing Center at 559-713-4499

In-person payments are accepted at 707 W. Acequia, Monday through Thursday, 7:30 a.m. to 5 p.m., or at the drop-off box located at that same address.

News & Updates

Rate Change Information
Annually the ground water fee and the master plan improvement portion of storm drain fee is increased by Consumer Price Index. The ground water fee established in 2002 provides funding for the acquisition of water and other activities which improve groundwater levels. The increase for 2024/25 will take charges that range from $0.59 - $67.46 per month to a range of $0.61 - $70.12. The Storm Drain Fee is designed for master plan improvements and to correct existing deficiencies. This increase takes charges from $2.65 to $2.68 per account or unit. These fees are adjusted annually by the Consumer Price Index (CPI).

Did you know residential accounts in good standing are provided 3 curbside special collections in any given 12-month period for free? Please call the Utility Billing Center at 559-713-4499.

Frequently Asked Questions

Answers to frequently asked questions such as; starting and stopping service, drop-off locations, and more can be found here.

Helpful Forms

Packout Application - Are you medically unable to move your collection cans to the curb? Please read through our Packout Application to see if you qualify for this special service.

Senior Discount Information & Application - Looking to reduce the cost of your bill? We offer a Senior/Low Income Discount to those who qualify

Vacancy Credit Request Form - Is your residence going to be vacant for more than 90 days, but you want to keep your water turned on? Learn more about our Vacancy Credit program.

Automatic Payment Authorization Form - Don't worry about your utility bill payment being late again. Sign up for our Automatic Payment Withdrawal and always be on time.